Answer and manage incoming phone calls professionally.
Address customer inquiries regarding orders, products, and services.
Handle complaints or escalate issues when necessary.
Assist clients in placing orders and provide order updates.
Administrative Support:
Assist the Head Chef with scheduling, inventory tracking, and other administrative duties.
Maintain records of client orders and preferences.
Keep a well-organized database of clients for future reference.
Coordinate with suppliers and vendors when required.
Computer & Office Management:
Maintain and update client records using computer software.
Use email and online tools to communicate with customers and suppliers.
Generate reports related to orders and client preferences.
Ensure the front-desk area is neat and welcoming.
Excellent verbal and written communication skills in English.
Strong interpersonal skills to engage with clients and team members.
Proficiency in Microsoft Office (Word, Excel, Outlook) and basic database management.
Ability to multitask and work in a fast-paced environment.
Prior experience in a receptionist or administrative role is preferred.
A friendly, professional, and well-presented demeanor.
Experience in the bakery, hospitality, or food industry is a plus.
Knowledge of basic accounting or invoicing software is an advantage.