Job Description
Handling inbound and outbound calls for customer inquiries, support and follow-ups.
Provide accurate about services, policies, or procedures as per company guidelines.
Address customer queries, concerns and requests with Professionalism and patience.
Assist in appointment scheduling documentation support and services coordination.
Maintain call logs, records and databases with updated information.
Job Specification
Excellent verbal communication and active listening skills.
Ability to handle customer concerns with patience and professionalism.
Excellent communication and convincing skills.
Basic computer knowledge and experience.
Fluency in English and Tamil preferred.