CRM Responsibilities:
Manage and update customer data in the CRM system, ensuring accuracy and completeness.
Monitor and track customer interactions, sales leads, and follow-up activities.
Generate reports and analize CRM data to help improve customer engagement and sales performance.
Assist in the development and implementation of CRM strategies to enhance customer experience and retention.
Train and support staff on CRM software usage and best practices.
Collaborate with sales and marketing teams to ensure CRM data is aligned with customer outreach campaigns.
Administrative Responsibilities:
Answer phone calls, emails, and inquiries, directing them to the appropriate department or individual.
Organize and maintain digital and physical files, ensuring documents are easily accessible and up-to-date.
Schedule and coordinate meetings, appointments, and travel arrangements for team members.
Prepare and edit correspondence, reports, presentations, and other documents as needed.
Greet visitors, clients, and vendors, providing information or directing them to the appropriate personnel.
Assist in managing office supplies, ensuring adequate inventory and ordering new supplies when needed.
Support HR-related tasks, including onboarding new employees and maintaining personnel records.
Take meeting minutes and assist with general office management tasks.