Key Responsibilities:
Handling Problematic Queries: Serve as the point of contact for resolving complex and problematic queries, ensuring timely and effective solutions.
Field Staff Support: Provide operational support to field staff by offering guidance, resolving issues, and ensuring they have the tools/resources needed to perform their tasks efficiently.
Managing Sheets and Daily Reports: Oversee the organization and maintenance of daily reports, including tracking tasks, progress, and outcomes, as well as updating and managing spreadsheets.
Managing Escalations: Handle escalated issues or concerns from both internal teams and external stakeholders, ensuring that they are addressed promptly and effectively.
Coordination with Cross-Functional Teams: Collaborate with various departments (e.g., Sales, Operations) to ensure tasks are completed as per the schedule and requirements.
End-to-End Task Management: Take full ownership of tasks from start to finish, ensuring that they are completed on time, within scope, and meet quality standards.
Reporting and Communication: Provide regular updates on the status of ongoing tasks, challenges, and resolution timelines to management and relevant stakeholders.
Process Improvement: Suggest improvements to streamline operational processes and enhance efficiency across teams.
Qualifications:
Bachelors degree in a related field (preferred).
Strong problem-solving skills and the ability to think critically under pressure.
Excellent verbal and written communication skills.
Highly organized with strong attention to detail and ability to prioritize tasks effectively.
Proficient in Microsoft Excel/Google Sheets, and experience with data management and reporting tools.
Skills:
Excellent interpersonal and communication skills
Problem-solving and critical thinking
Time management and organizational skills
Attention to detail
Microsoft Excel/Google Sheets proficiency
Multitasking
Conflict resolution
Cross-functional collaboration