Administrative Assistant

Graduate and above

All genders

10:00 AM - 06:00 PM | 6 days working

PAN Card, Aadhar Card, Bank Account

Service Manager Job Description Duties and Responsibilities Objective the Service Manager is responsible for overseeing and coordinating the service department's daily operations. They ensure excellent customer service, manage service staff, handle client inquiries or complaints, and work to improve service quality and efficiency. Responsibilities: Supervise and lead the service team to deliver outstanding customer support.Ensure timely and effective service delivery according to company standards.Handle customer issues and complaints professionally and efficiently.Monitor service processes and identify areas for improvement.Prepare reports on service performance, customer feedback, and department KPIs.Coordinate with other departments (sales, technical, operations) for smooth service flow.Maintain a positive and productive work environment.Train and evaluate service staff performance.Ensure compliance with health and safety regulations and company policies.Requirements and Skills:Bachelor's degree in Business Administration, Management, or related field.Proven experience in customer service or service managementExcellent communication and leadership skills.Strong problem-solving abilities.Ability to multitask and work in a fast-paced environment.Proficiency in MS Office and customer service software/CRM tools.An analytical mind with problem-solving skillsKnowledge of industry-specific service protocols.Conflict resolution and negotiation skills.Time management and team coordination abilities.