HR Operations

Job Role / Purpose of the Job: This role provides client services for Payroll Admin to ensure tasks are completed correctly and resource efficiencies are maintained. It involves working closely with Delivery Services Management to identify and escalate client issues, obtaining and confirming pending information/documentation, and adding and amending transaction information to client/systems to maintain current visible HR records for the client.

Primary Responsibilities / Accountabilities:

· Read, understand, and analyze client processes as per the business rules.

· Execute the full range of the process accurately and timely as a hands-on processor.

· Escalate issues and seek advice when faced with complex issues/problems.

· Follow Work Instructions while processing.

· Highlight any anomalies in Work Instructions/process documentation to the SME/Leads.

· Participate in client conference calls, where required, and manage appropriate documentation.

· Perform “Root Cause Analysis” on issues faced and suggest appropriate corrective action for current remediation and future control.

· Propose process improvement ideas to reduce time, improve accuracy, or enhance controls.

· Understand existing matrices in the process, how they are measured, and improve the measurement system to make it more effective and transparent.

· Update process metrics daily and maintain MIS.

· Demonstrate the highest level of customer service.

· Pay close attention to detail and follow through to resolve any outstanding issues.

· Ensure assigned tasks are completed accurately and in a timely fashion.

· Maintain the security and confidentiality of client data.

· Actively participate in team activities and organizational initiatives.

Functional Competencies:

· Knowledge of Payroll Processes.

· Strong command of written and verbal English language.

· Proficiency in MS Office/Excel Skills.

· Knowledge of SuccessFactors would be a plus.

Education Qualification:

· Bachelor’s degree (Any discipline).

Experience:

· Essentials: 1 - 2 years of business experience with a Payroll Management background.

· Desirable: Exposure to the BPO industry.

Skills / Knowledge:

· Strong customer orientation with a high level of responsiveness to urgent requests or troubleshooting.

· Resilient and able to work under pressure.

· Organization and prioritization skills to deliver as per deadlines.

· Attention to detail and quality-driven in communications and all system transactions.

· Demonstrate high levels of confidentiality.

• It is a Full Time Recruiter / HR / Admin job for candidates with 6 months - 4 years of experience.

More about this HR Operations job

1. What is the eligibility criteria to apply for this HR Operations job?
   Ans: The candidate should be Graduate and above and above with 6 months - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹35000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this HR Operations job?
   Ans: This HR Operations job will have 5 working days.
4. Are there any charges applicable while applying or joining this HR Operations job?
   Ans: No, there is no fee applicable for applying this HR Operations job and during the employment with the company, i.e., Manpowergroup Services India Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this HR Operations role?
   Ans: There is an immediate opening of 20 HR Operations at Manpowergroup Services India Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Recruiter / HR / Admin job.
8. What are the timings of this HR Operations job?
   Ans: This HR Operations job has 09:00 AM - 06:00 PM timing.