Retail Sales Executive

Certainly! Here's a combined Job Description (JD) that incorporates both Customer Service Associate (CSA) and Customer Service Representative (CSR) roles. This will give a broad overview of the responsibilities and requirements that might apply to either position:

Job Title: Customer Service Associate / Representative (CSA/CSR)

Location: Rai Durga Metro Station, Beside ticketing center
Job Type: [Full-Time]
Reports To: Store Manager

Job Summary:

As a Customer Service Associate / Representative (CSA/CSR), you will be the first point of contact for customers, providing exceptional service and support across multiple communication channels, including in-person, over the phone, via email, and online chat. Your role is essential in ensuring customer satisfaction by addressing their needs, resolving concerns, and delivering a positive brand experience. Whether assisting in retail or call center environments, you will be responsible for creating a seamless and professional customer service experience.

Key Responsibilities:

• Customer Interaction: Greet and engage customers both in-person (as a CSA) or over various communication platforms (as a CSR), assisting them with their inquiries, concerns, and product-related issues.

• Problem Resolution: Handle customer complaints, issues, and concerns by providing clear and effective solutions. Ensure customers’ problems are resolved in a timely and professional manner.

• Product Knowledge: Provide detailed information about products or services, guide customers on usage, care, and features, and help them make informed decisions.

• Order Management: Process customer orders, returns, exchanges, and refunds, ensuring all transactions are handled in accordance with company policies and procedures.

• Customer Support: Assist customers with technical support, billing inquiries, or account-related issues, ensuring they have all the necessary information to proceed.

• Team Collaboration: Work closely with other team members to ensure the efficient running of the customer service department and to meet daily/weekly performance goals.

• Feedback and Reporting: Provide feedback to management on customer trends, concerns, or service improvements to enhance overall customer experience.

Requirements:

• Education: SSC (Pass / Fail)

• Experience: Fresher or any

• Customer-Centric Mindset: Strong commitment to providing exceptional service and exceeding customer expectations.

• Professionalism: Calm under pressure and able to manage stressful customer situations with patience and professionalism.

• It is a Full Time Retail / Counter Sales job for candidates with 0 - 6 months of experience.

More about this Retail Sales Executive job

1. What is the eligibility criteria to apply for this Retail Sales Executive job?
   Ans: The candidate should be All Education levels and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹14000 per month that depends on your interview. It's a Full Time job in Hyderabad.
3. How many working days are there for this Retail Sales Executive job?
   Ans: This Retail Sales Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Retail Sales Executive job?
   Ans: No, there is no fee applicable for applying this Retail Sales Executive job and during the employment with the company, i.e., RATANDEEP RETAIL PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Retail Sales Executive role?
   Ans: There is an immediate opening of 99 Retail Sales Executive at RATANDEEP RETAIL PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Retail / Counter Sales job.
8. What are the timings of this Retail Sales Executive job?
   Ans: This Retail Sales Executive job has 02:00 PM - 11:00 PM timing.