Retail Sales Executive

Certainly! Here's a combined Job Description (JD) that incorporates both Customer Service Associate (CSA) and Customer Service Representative (CSR) roles. This will give a broad overview of the responsibilities and requirements that might apply to either position:

Job Title: Customer Service Associate / Representative (CSA/CSR)

Location: Rai Durga Metro Station, Beside ticketing center
Job Type: [Full-Time]
Reports To: Store Manager

Job Summary:

As a Customer Service Associate / Representative (CSA/CSR), you will be the first point of contact for customers, providing exceptional service and support across multiple communication channels, including in-person, over the phone, via email, and online chat. Your role is essential in ensuring customer satisfaction by addressing their needs, resolving concerns, and delivering a positive brand experience. Whether assisting in retail or call center environments, you will be responsible for creating a seamless and professional customer service experience.

Key Responsibilities:

• Customer Interaction: Greet and engage customers both in-person (as a CSA) or over various communication platforms (as a CSR), assisting them with their inquiries, concerns, and product-related issues.

• Problem Resolution: Handle customer complaints, issues, and concerns by providing clear and effective solutions. Ensure customers’ problems are resolved in a timely and professional manner.

• Product Knowledge: Provide detailed information about products or services, guide customers on usage, care, and features, and help them make informed decisions.

• Order Management: Process customer orders, returns, exchanges, and refunds, ensuring all transactions are handled in accordance with company policies and procedures.

• Customer Support: Assist customers with technical support, billing inquiries, or account-related issues, ensuring they have all the necessary information to proceed.

• Team Collaboration: Work closely with other team members to ensure the efficient running of the customer service department and to meet daily/weekly performance goals.

• Feedback and Reporting: Provide feedback to management on customer trends, concerns, or service improvements to enhance overall customer experience.

Requirements:

• Education: SSC (Pass / Fail)

• Experience: Fresher or any

• Customer-Centric Mindset: Strong commitment to providing exceptional service and exceeding customer expectations.

• Professionalism: Calm under pressure and able to manage stressful customer situations with patience and professionalism.

More about this Retail Sales Executive job

1. What is the eligibility criteria to apply for this Retail Sales Executive job?
   Ans: The candidate should be All Education levels and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹14000 per month that depends on your interview. It's a Full Time job in Hyderabad.
3. How many working days are there for this Retail Sales Executive job?
   Ans: This Retail Sales Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Retail Sales Executive job?
   Ans: No, there is no fee applicable for applying this Retail Sales Executive job and during the employment with the company, i.e., RATANDEEP RETAIL PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Retail Sales Executive role?
   Ans: There is an immediate opening of 99 Retail Sales Executive at RATANDEEP RETAIL PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Retail / Counter Sales job.
8. What are the timings of this Retail Sales Executive job?
   Ans: This Retail Sales Executive job has 02:00 PM - 11:00 PM timing.