Greeting and initial assessment:
Meeting customers, understanding their vehicle's needs, and assessing the situation.
Diagnostic communication:
Listening to customer concerns, describing the issue to technicians, and explaining the diagnostic findings to the customer.
Providing advice and recommendations:
Suggesting necessary repairs and maintenance, explaining the options, and recommending additional services as needed.
Scheduling and appointment management:
Coordinating appointments, managing the service schedule, and communicating any changes or delays to the customer.
Cost estimation and billing:
Providing accurate estimates for repairs and maintenance, preparing invoices, and explaining charges to the customer.
Follow-up and customer satisfaction:
Ensuring the customer's vehicle is ready for pickup, following up after service completion, and addressing any concerns.