Ø Store Operations & Audit / Compliance:
· Adherence of Store Operations in line with pre-defined SOPs
· Ensure that the look and feel of the store is as per guidelines/standards
· Track efficient Cash handling; prevent shoplifting / ensure safety and security
· Visual merchandising as per plan / guidelines
· Inventory and stock management to prevent stock-outs or excess Inventory
· KPI reporting as per guidelines and on-time
Ø Strategic Roll outs:
· Accountable for clearing store for formal launch as per pre-defined procedure across dimensions (e.g. manpower/ furniture & fittings/ IT/ device inventory)
· Manage closure of current store during refit & conversion
Ø Profitability:
· To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions & up-sell
· To ensure required MIS & tracking at CRO levels
· Manage Store expenses are as per plan
· Provide suggestions /feedback to improve store productivity
Ø People Development / Team Management:
· To ensure daily roistering & briefing to outsourced store staff
· Ensure that attrition issues (planned & unplanned) are escalated for timely resolution
· Ensure motivation & development of outsourced store staff
Ø Customer Experience:
· Ensure adherence to CE guidelines
· Manage staff allocation based on demand at point in time
· Personally step in to handle demanding customers
· Provide suggestions for improvements in CE