An agency manager is responsible for the day-to-day operations of an agency. They manage the budget, resources, and employees, and work to achieve business goals.
Responsibilities
Operations: Oversee the daily operations of the agency, including workflow, resource allocation, and budgeting
Sales: Develop and implement sales plans to increase business growth and client satisfaction
Client management: Manage client accounts, build relationships, and ensure high-quality service
Team management: Lead, mentor, and motivate a team of professionals
Financial management: Monitor financial performance, including budgeting, forecasting, and expense management
Process improvement: Identify opportunities for process improvements and implement best practices
Compliance: Ensure compliance with industry regulations and company policies
Hiring and training: Hire and train new employees
Marketing: Hire and market employees
Skills
Strong communication and interpersonal skills
Customer service skills
Negotiation skills
Ability to research travel products and destinations
Knowledge of current travel trends
Ability to network with travel partners
Ability to visit new destinations to gather information