This is the “Contact Centre Branch" (Non-Branch Banking) based Job, it’s a Contact Centre based Banker Job.
This is a completely In-house / Office-based profile, No customer Visit, No face-to-face interaction with Customer, No
field work.
This will be permanently working from office only (Not a Work from Home).
To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors.
Differentiated training to make them universal phone banking officers cross training in cards, liabilities, assets.
This skill will also do sales with assigned customer based mapped to them Measure of outcomes NPS, Service Level,
Service Quality and Sales.
Responsible for quality communication and customer service within laid down productivity and service benchmarks.
Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
Complete the logs specified by the process (End-of-day target).
Adherence to Information Security norms & quality process norms.
To be aware of and comply with any updates about the process.