Counsellor

Job Description: Telecaller

Position Title: Telecaller/Counselor

Location: [Mohali phase-5]

Department: Immigration office

Job Overview:

A Telecaller is responsible for contacting potential customers, clients, or leads via phone to promote products, services, or gather information. They play a crucial role in generating new business opportunities, answering queries, and ensuring a positive experience for potential or existing customers.

Key Responsibilities:

Make outbound calls to potential customers or leads from provided databases.

Promote and sell products/services via phone calls, ensuring clear communication and persuasive language.

Answer incoming calls and respond to customer inquiries.

Provide detailed information about the products and services offered.

Handle customer objections and address queries to maintain positive customer relations.

Maintain accurate records of interactions, sales, and leads in the CRM system.

Follow up with leads who have shown interest in services or products.

Meet daily, weekly, and monthly targets related to calls and sales.

Schedule appointments or demonstrations for the sales team, if necessary.

Ensure customer satisfaction by offering excellent service and resolving issues or complaints promptly.

Keep up-to-date with product knowledge, market trends, and competitors.

Skills and Qualifications:

Education: High school diploma or equivalent (Bachelor's degree is a plus).

Experience: Previous experience in telecalling, customer service, or sales (preferably).

Skills:

Excellent communication skills (verbal and written).

Strong persuasion and negotiation skills.

Good listening skills and the ability to build rapport.

Basic computer skills (Microsoft Office, CRM systems, etc.).

Ability to work in a target-driven environment.

Patience and a positive attitude.

Multitasking and time management skills.

Preferred Qualifications:

Experience in a call center or telesales environment.

Knowledge of relevant industry products and services.

Fluency in multiple languages is an advantage.

Work Environment:

Office-based or work-from-home (depending on company policy).

Work hours: [Insert hours of operation].

May require flexible hours or evening shifts based on business needs.

Salary and Benefits:

Competitive salary with performance-based incentives/commissions.

Health insurance, paid time off, and other benefits (as applicable).

• It is a Full Time Sales / Business Development job for candidates with 1 - 3 years of experience.

More about this Counsellor job

1. What is the eligibility criteria to apply for this Counsellor job?
   Ans: The candidate should be 12th Pass and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹50000 per month + Incentives that depends on your interview. It's a Full Time job in Mohali.
3. How many working days are there for this Counsellor job?
   Ans: This Counsellor job will have 6 working days.
4. Are there any charges applicable while applying or joining this Counsellor job?
   Ans: No, there is no fee applicable for applying this Counsellor job and during the employment with the company, i.e., VISA STATE.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Counsellor role?
   Ans: There is an immediate opening of 3 Counsellor at VISA STATE
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Counsellor job?
   Ans: This Counsellor job has 09:30 AM - 06:00 PM timing.