CRM Executive

Job Description: CRM Executive (2 Years’ Experience)

Position Overview:
We are looking for a dynamic and detail-oriented CRM Executive with 2 years of experience to join our team. The ideal candidate will have a strong understanding of customer relationship management, excellent communication skills, and the ability to provide exceptional service to our clients. As a CRM Executive, you will work closely with the sales and marketing teams to enhance customer engagement and ensure high customer satisfaction.

Key Responsibilities:

• Customer Relationship Management:

  • Manage and maintain strong relationships with existing clients, ensuring their needs are met promptly.

  • Track customer interactions and identify opportunities for further engagement and upselling.

  • Respond to customer inquiries via phone, email, or chat in a professional and timely manner.

• CRM System Maintenance:

  • Regularly update and manage customer data in the CRM software.

  • Ensure data accuracy, completeness, and timely input of all relevant customer information.

  • Analyze customer data to generate reports and identify trends or opportunities for improvement.

• Customer Support:

  • Provide excellent after-sales support to clients, addressing any concerns or queries.

  • Collaborate with other departments to resolve issues and ensure customer satisfaction.

• Sales Support:

  • Assist the sales team with lead management and customer follow-ups.

  • Help maintain communication with leads and prospects to move them through the sales funnel.

• Reporting & Analysis:

  • Generate regular reports on CRM performance and customer feedback.

  • Analyze customer behaviors to help develop strategies that improve retention rates.

Skills and Qualifications:

• Education:

  • A Bachelor's degree in Business Administration, Marketing, or a related field.

• Experience:

  • 2 years of experience in a CRM role or customer service environment, preferably in a Construction company.

• Technical Skills:

  • Proficient in MS Office Suite (Word, Excel, PowerPoint).

  • Basic knowledge of CRM systems and their usage.

• Communication Skills:

  • Strong verbal and written communication skills.

  • Ability to build relationships with customers and understand their needs.

• Other Skills:

  • Problem-solving mindset with a customer-centric approach.

  • Good organizational and time management skills.

• It is a Full Time Sales / Business Development job for candidates with 1 - 3 years of experience.

More about this CRM Executive job

1. What is the eligibility criteria to apply for this CRM Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Faridabad.
3. How many working days are there for this CRM Executive job?
   Ans: This CRM Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this CRM Executive job?
   Ans: No, there is no fee applicable for applying this CRM Executive job and during the employment with the company, i.e., WOOTZ BUILDSYS LLP.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this CRM Executive role?
   Ans: There is an immediate opening of 1 CRM Executive at WOOTZ BUILDSYS LLP
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this CRM Executive job?
   Ans: This CRM Executive job has 10:00 AM - 06:00 PM timing.