Customer Care Executive

We are looking for a proactive and customer-focused Customer Support Executive to join our electronics retail team. This role involves handling customer queries, coordinating with sales and service departments, managing order updates, and ensuring a smooth post-sales experience for customers.

Key Responsibilities:

• Handle inbound and outbound calls, emails, and in-store queries related to electronic products, services, and orders.

• Assist customers with product information, availability, pricing, and warranty queries.

• Coordinate with the sales team to confirm stock status and product deliveries.

• Liaise with the logistics team for dispatch updates, tracking, and timely delivery.

• Support customers with installation, demo requests, and after-sales service bookings.

• Manage order follow-ups, exchanges, complaints, and product return processes.

• Maintain accurate records of customer interactions and transactions in the system.

• Escalate unresolved issues to the concerned department for faster resolution.

• Build and maintain strong customer relationships to ensure satisfaction and loyalty.

• Prepare daily reports on customer service metrics and feedback.

• Keep updated on product knowledge, offers, and new arrivals.

• It is a Full Time Sales / Business Development job for candidates with 0 - 3 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹25000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., KOHINOOR TELEVIDEO PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 1 Customer Care Executive at KOHINOOR TELEVIDEO PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has 11:00 AM - 08:00 PM timing.