Customer Care Officer

About the Role:
We are seeking a dedicated CRM Executive to join our solar company. As part of a team committed to promoting sustainable energy solutions, you will manage customer relationships, ensure high levels of customer satisfaction, and drive customer retention. You will work closely with the sales and operations teams to handle customer inquiries, resolve issues, and provide accurate information regarding our products and services.

Key Responsibilities:

• Customer Management: Handle customer inquiries via phone, email, and chat, ensuring timely and accurate responses.

• Issue Resolution: Resolve customer complaints and issues effectively, escalating when necessary, to maintain high levels of customer satisfaction.

• Reporting: Generate regular reports on customer interactions, feedback, and sales metrics to help improve the customer service process.

• Customer Retention: Proactively engage with existing customers to gather feedback, identify service improvement opportunities, and enhance customer loyalty.

• Process Improvement: Identify and suggest improvements to customer service processes and workflows to enhance efficiency and customer satisfaction.

• Collaboration: Work closely with marketing and sales teams to implement customer feedback strategies and drive marketing campaigns.

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or a related field.

• 1-3 years of experience in CRM, customer service, or a related role,

• Proficiency in MS Office Suite (Excel, Word, PowerPoint).

• Strong communication and interpersonal skills with a customer-oriented attitude is must.

• Excellent problem-solving skills and the ability to handle customer issues calmly and effectively.

• Ability to multitask and manage time efficiently in a fast-paced environment.

Job Type: Full-time

• It is a Full Time Sales / Business Development job for candidates with 1 - 3 years of experience.

More about this Customer Care Officer job

1. What is the eligibility criteria to apply for this Customer Care Officer job?
   Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹30000 per month that depends on your interview. It's a Full Time job in Noida.
3. How many working days are there for this Customer Care Officer job?
   Ans: This Customer Care Officer job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Officer job?
   Ans: No, there is no fee applicable for applying this Customer Care Officer job and during the employment with the company, i.e., THE HIRING BEE.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Officer role?
   Ans: There is an immediate opening of 1 Customer Care Officer at THE HIRING BEE
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Customer Care Officer job?
   Ans: This Customer Care Officer job has 09:00 AM - 06:00 PM timing.