Customer Relationship Executive

We’re seeking a CRM Specialist to lead our customer relationship strategies. You'll be responsible for driving customer engagement, retention, and lifetime value through data-driven campaigns, personalized communication, and seamless customer journeys.

Key Responsibilities :

•Customer Relationship Management

• Serve as the primary point of contact for customers, addressing inquiries and concerns.

• Maintain long-term relationships with clients and ensure high customer satisfaction.

• Follow up on orders, payments, and after-sales support

• CRM & Data Management

• Maintain and update the CRM system with accurate customer data, order history, and follow-ups.

• Track sales leads, customer interactions, and feedback to improve sales strategies.

• Generate customer reports and insights for the sales team and management.

• Order Processing & Coordination

• Assist in processing customer orders, ensuring smooth coordination with internal teams (sales, accounts, and logistics).

• Keep customers updated on order status, dispatch, and delivery timelines.

• Resolve order-related issues promptly to maintain customer satisfaction.

• Sales Support & Communication

• Work closely with the Senior Sales Executive and Sales Executives to ensure timely responses to customer needs.

• Coordinate with the sales team to execute promotional campaigns, offers, and follow-ups.

• Assist in preparing quotations, invoices, and sales documents as required.

• Customer Retention & Loyalty

• Identify opportunities for upselling and cross-selling to existing customers.

• Monitor and address customer complaints, ensuring a high retention rate.

• Conduct periodic follow-ups with customers to ensure continued engagement with the brand.Skills

• Strong customer handling and communication skills

• Proficiency in CRM software

• Good knowledge of MS Excel & reporting tools

• Detail-oriented with strong follow-up skills

• Ability to multitask and coordinate with different teams Compensation & Benefits

• Competitive salary based on experience

• Performance-based incentives

• Career growth opportunities within the company Report this listing

Key Skills:

• Proven customer support experience or experience as a Client Service Representative

• Strong phone contact handling skills and active listening

• Familiarity with CRM systems and practices

• Customer orientation and ability to adapt/respond to different types of characters

• Excellent communication hindi or english and presentation skills

• Ability to multi-task, prioritize, and manage time effectively

• Graduation

• It is a Full Time Sales / Business Development job for candidates with 6 months - 2 years of experience.

More about this Customer Relationship Executive job

1. What is the eligibility criteria to apply for this Customer Relationship Executive job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹18000 per month that depends on your interview. It's a Full Time job in Delhi.
3. How many working days are there for this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Executive job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Executive job and during the employment with the company, i.e., ADIT STEEL.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Executive role?
   Ans: There is an immediate opening of 2 Customer Relationship Executive at ADIT STEEL
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job has 09:00 AM - 06:00 PM timing.