Customer Relationship Manager

Job Description:

HI-TRAC Manpower Services, a leading provider of facility management services, is seeking a highly motivated and dynamic Customer Relationship Manager (CRM) to join our team in Gurugram. As a CRM, you will be responsible for ensuring exceptional service delivery to our clients and maintaining strong relationships to maximize customer satisfaction and retention.

Key Responsibilities:

• Client Relationship Management:

  • Build and maintain strong, long-lasting relationships with key clients.

  • Serve as the main point of contact for client queries and concerns, ensuring their needs are met in a timely and professional manner.

  • Conduct regular meetings and reviews with clients to assess satisfaction and identify areas for improvement.

• Service Delivery:

  • Oversee the successful execution of facility management services according to client expectations and agreements.

  • Ensure that services are delivered on time, within budget, and to the highest quality standards.

  • Coordinate with internal teams (operations, HR, finance, etc.) to ensure smooth service delivery.

• Problem Resolution:

  • Address and resolve any issues or complaints from clients in a prompt and efficient manner.

  • Act as the escalation point for critical issues that require immediate attention and action.

• Client Retention & Growth:

  • Develop strategies to improve customer retention and satisfaction.

  • Identify opportunities for upselling and cross-selling additional services to existing clients.

  • Monitor service performance and recommend solutions to enhance customer experience and value.

• Reporting & Documentation:

  • Prepare and present regular reports on client feedback, service performance, and account health.

  • Maintain accurate records of client communications, agreements, and project timelines.

• Collaboration & Coordination:

  • Work closely with the sales team to ensure smooth transitions from sales to service delivery.

  • Collaborate with senior management to align customer needs with business objectives.

Qualifications:

• Experience: Minimum of 3 years of experience in customer relationship management, preferably within the facility management or related service industry.

• Education: Bachelor’s degree in Business Administration, Management, or a related field.

• Skills:

  • Strong communication, negotiation, and interpersonal skills.

  • Excellent problem-solving and conflict resolution abilities.

  • Proficient in MS Office Suite and CRM software.

  • Ability to manage multiple client accounts and prioritize tasks effectively.

Attributes:

• Client-centric mindset with a passion for delivering exceptional service.

• Strong leadership and team coordination skills.

• Highly organized, detail-oriented, and proactive in anticipating client needs.

Salary & Benefits:

• Competitive salary package, up to 10 LPA, depending on experience.

• Health insurance and other benefits.

• Opportunities for career growth and advancement.

• It is a Full Time Sales / Business Development job for candidates with 3 - 6+ years Experience.

More about this Customer Relationship Manager job

1. What is the eligibility criteria to apply for this Customer Relationship Manager job?
   Ans: The candidate should be Graduate and above and above with 3 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹40000 - ₹40000 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Manager job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Manager job and during the employment with the company, i.e., HI-TRAC MANPOWER SERVICES.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Manager role?
   Ans: There is an immediate opening of 1 Customer Relationship Manager at HI-TRAC MANPOWER SERVICES
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job has 10:00 AM - 07:00 PM timing.