Job Title: Executive Reports to: Manager Location: Bangalore

KNOWLEDGE AND SKILLS

Language’s Must know•

·       Kanada

·       Tamil

·       Telegu

·       Malayalam

Role and Responsibilities Tele Callers Executive -

Ø  Catering to the Inbound/Outbound/Renewal for client

Ø  Solving the queries of clients who reaches out on the Toll-Free Number

Ø  Assisting on Quotes, Inspections and arranging for payment links and sharing issued policies

Ø  Processing all customer purchases accordingly.

Ø  Calling existing and potential customers to persuade them to purchase company products and services.

Ø  Developing and sustaining solid relationships with customers to encourage repeat business.

Ø  Using sales scripts proffered by the company to drive sales and respond to customer rejections.

Ø  Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.

Ø  Generating promising leads for the outside sales team to pursue.

Ø  Managing customer accounts by ensuring that existing customers remain satisfied with company products and servicesDesired Candidate

Ø  Customer-focused attitude.

Ø  Empathy and patience in dealing with customer concerns.

Ø  A positive and proactive approach to problem-solving.

Ø  Ability to handle high-stress situations calmly and professionally

Ø  Answering customer inquiries, scheduling meetings, and sales appointments, and following up with customers about their purchase status.

Ø  Recording sales trends and liaising with account managers to develop sales strategies.

Ø  Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system.

Ø  Handling administrative duties for the company and its executives and management teams.

Ø  Reporting any unusual activity to your supervisors.

EDUCATION

·       Any Graduate or Undergraduate

·       Fresher (Good Communication Skills)

Professional Experience:

·       Minimum 1-2 year working experience in the leading the insurance company’s tele calling and Backend support.

Technical expertise need

·       Multiple language speaking people can add-value to create back-up system.

·       Strong competency in management

·       Good knowledge of Products

·       Solid knowledge and strong competency of General Insurance.

Soft skill expertise need

·       Strong negotiation and consultative sales skills.

·       Excellent organizational and problem-solving skills.

·       Effective communication skills.

·       Exceptional customer service skills.

Other Perks & Benefits

·       Amazing work culture

·       Day shift

·       Unlimited Refreshments (Snacks, Lassi, Beverages & Fruits etc.)

·       Team outings

·       Good opportunity for career progression

·       Medical Insurance

• It is a Full Time Sales / Business Development job for candidates with 0 - 6+ years Experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be All Education levels and above with 0 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹19000 - ₹25000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., ACE INSURANCE BROKERS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 15 Customer Support Executive at ACE INSURANCE BROKERS
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has 09:00 AM - 06:00 PM timing.