DIRECT CUSTOMER RELATIONSHIP MANAGER

Job Summary:

We are looking for a dedicated Customer Relationship Manager (CRM) to oversee customer interactions, ensure service satisfaction, and maintain long-term customer relationships at our bike service center. The ideal candidate will be responsible for handling customer queries, managing service follow-ups, and improving customer experience.

Key Responsibilities:

✅ Customer Engagement & Service:

• Act as the primary point of contact for customers at the service center.

• Greet customers, understand their service requirements, and provide necessary guidance.

• Ensure timely communication regarding service updates, costs, and estimated completion times.

• Address and resolve customer complaints efficiently.

✅ Service Coordination:

• Work closely with service advisors and technicians to ensure smooth service operations.

• Schedule and manage service appointments, ensuring minimal wait time for customers.

• Provide proactive updates to customers about their bike’s service status.

✅ Customer Retention & Relationship Management:

• Follow up with customers post-service to ensure satisfaction.

• Maintain customer records, including service history and preferences.

• Implement loyalty programs, discounts, or special offers to retain customers.

✅ Sales & Upselling:

• Recommend additional services, accessories, or upgrades based on customer needs.

• Promote periodic service packages, AMC (Annual Maintenance Contracts), and insurance renewals.

✅ Feedback & Process Improvement:

• Collect customer feedback and work on improving service quality.

• Analyze customer complaints and suggest improvements in service operations.

Qualifications & Skills:

🔹 Educational Qualification:

• Bachelor’s degree or Diploma in Business Administration, Marketing, or a related field (preferred but not mandatory).

🔹 Experience:

• 1-3 years of experience in customer service, sales, or a similar role (preferably in the automobile or bike service industry).

🔹 Key Skills:

• Excellent communication and interpersonal skills.

• Strong problem-solving and conflict-resolution abilities.

• Ability to work in a fast-paced environment and manage multiple tasks.

• Basic knowledge of bike maintenance and servicing is an advantage.

• Proficiency in CRM software and Microsoft Office Suite.

Perks & Benefits:

✔ Competitive salary with incentives
✔ Performance-based bonuses
✔ Employee discounts on bike services and accessories
✔ Growth and career development opportunities

If you are passionate about customer service and the automobile industry, we would love to have you on our team!

More about this DIRECT CUSTOMER RELATIONSHIP MANAGER job

1. What is the eligibility criteria to apply for this DIRECT CUSTOMER RELATIONSHIP MANAGER job?
   Ans: The candidate should be All Education levels and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹22000 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this DIRECT CUSTOMER RELATIONSHIP MANAGER job?
   Ans: This DIRECT CUSTOMER RELATIONSHIP MANAGER job will have 6 working days.
4. Are there any charges applicable while applying or joining this DIRECT CUSTOMER RELATIONSHIP MANAGER job?
   Ans: No, there is no fee applicable for applying this DIRECT CUSTOMER RELATIONSHIP MANAGER job and during the employment with the company, i.e., HAMMER MODS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this DIRECT CUSTOMER RELATIONSHIP MANAGER role?
   Ans: There is an immediate opening of 1 DIRECT CUSTOMER RELATIONSHIP MANAGER at HAMMER MODS
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this DIRECT CUSTOMER RELATIONSHIP MANAGER job?
   Ans: This DIRECT CUSTOMER RELATIONSHIP MANAGER job has 09:00 AM - 07:00 AM timing.