Quality Analyst

1. Call Monitoring & Quality Assessment

Monitor calls to assess agent performance.

Evaluate call quality based on predefined compliance, customer experience, and efficiency criteria.

2. Compliance & Process Adherence

Ensure agents adhere to company policies, legal guidelines, best practices.

Flag and report compliance issues to management.

Provide constructive feedback to agents to improve communication.

Conduct one-on-one sessions and group training programs.

P.S- 1 year experience is mandatory.

• It is a Full Time Sales / Business Development job for candidates with 1 - 4 years of experience.

More about this Quality Analyst job

1. What is the eligibility criteria to apply for this Quality Analyst job?
   Ans: The candidate should be Diploma and above and above with 1 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹25000 per month that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Quality Analyst job?
   Ans: This Quality Analyst job will have 6 working days.
4. Are there any charges applicable while applying or joining this Quality Analyst job?
   Ans: No, there is no fee applicable for applying this Quality Analyst job and during the employment with the company, i.e., J K L INDIA SOLUTIONS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Quality Analyst role?
   Ans: There is an immediate opening of 3 Quality Analyst at J K L INDIA SOLUTIONS
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Quality Analyst job?
   Ans: This Quality Analyst job has 10:00 AM - 07:00 AM timing.