Relationship Manager

Post Graduate and above

Males Only

09:00 AM - 06:00 PM | 6 days working

Job Benefits: PF, Medical Benefits

Position Title: Relationship Manager
Function: Retail
Company Entity: RCM Consumer Product Private Limited
Department & Sub. Department: Retail
Reporting to: Bazaar Manager
CTC Range (₹): Upto 3 lpa
Location: Kapurthala, Bhopal, Dharwad, Kolkata, Hyderabad, Ahemdabad, Udaipur
Brief Job Description :
Retail Store Incharge is tasked with ensuring the smooth and efficient operations of the store, with a strong emphasis on creating visually appealing merchandise displays and delivering exceptional customer experiences. Managing events, training and relationship with customers (ABs).

Key Responsibilities:

Visual Merchandising:
Design and implement compelling visual displays that highlight key products and promotions.
Execute seasonal and thematic displays to attract and engage customers (ABs).


Sales and Customer Experience:
Execute plans to achieve Sales target.
Deliver customer service and maintaining store standards
Train franchise owners and staff,
Able to do cross and up sales,
Track and analyze sales data to evaluate store performance and identify areas for improvement,
Prepare and present sales reports and resommendations.


Store Operations:
Supervise daily store operations, as per defined SOPs.
Ensure the store is clean, well-organized, and compliant with health and safety standards.
Ensure compliance with all company policies, legal regulations, and industry standards as per checklist.

Training and Activities Management:
Provide ongoing training on product knowledge, Promotions and customer service.
Followups and relationship building with local ABs.
Manage activities, training & promotional schedules driven from corporate
Support local ABs to drive training plans in WW.

Inventory Management:
Oversee inventory levels, manage stock replenishment, and conduct regular stock takes to maintain accuracy.
Coordinate to ensure timely and accurate stock deliveries.
Key Result Areas:

Store Sales Achievement %
Customer satisfaction
Inventory Accuracy.
Visual Merchandising uniformity.
Developing Self - Learning Effectiveness
Grievance handling.
Drive activities – Trainings, Product knowledge and customer engagement
Skills required:

Team Management.
Communication skills & English/Hindi & regional language.
Basic knowledge in MS Office
Analytical and problem- solving.
Familiarity with retail management software, POS systems & basic IT skills.

Educational / Professional Qualification:
 Graduation/PG
Work Experience:
2-3 yrs from Retail industry.
Fresher will also work.
Competencies Required:

Customer service expertise.
Ability to work multiple tasks.
Inventory management systems and
Business data understanding.