Key Responsibilities:
Process and manage sales orders, ensuring accurate entry and timely processing.
Follow up with transporters for timely dispatch and delivery of orders.
Prepare Proforma Invoices (PI) for customers and sales team.
Coordinate with internal teams (sales, logistics, finance) and external stakeholders (customers, transporters).
Handle email communication with customers, vendors, and internal departments.
Maintain accurate records of communications, orders, and dispatch statuses.
Provide strong follow-up and customer service to ensure order satisfaction.
Ensure smooth communication and resolve any issues related to orders, dispatch, or billing.
Requirements:
Excellent written and verbal communication skills in English.
Strong follow-up and coordination skills.
Ability to handle multiple tasks and prioritize effectively.
Proficient in MS Office, email communication, and CRM software.
Previous experience in sales coordination or back-office roles is preferred.