The Patient Relationship Officer will be responsible for making outbound calls to customers/Patients. • Need to check their well-being and the medicine requisition for the month. • Proper follow ups with the patient related to their health and doctor checkups. • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in the CRM. • Associate must reply to those queries in a set format. • Responsible for updating the conversation in CRM. • Responsible to take the feedback from the patients and share with the concerned person/deptt. • Taking follow-ups from management for the complaints and feedback closure. • Transfer the call to other departments if required etc. • Handle all the complaints of patients and pacify them.