We are looking for a confident and persuasive Sales Executive / Telecaller who can effectively communicate with clients facing loan defaults. The candidate will be responsible for making outbound calls, understanding the legal aspects of loan recovery, and guiding clients towards appropriate repayment or settlement solutions. Basic knowledge of legal procedures related to loan recovery is a must.
Call clients with overdue loans and explain their legal obligations
Guide clients through repayment plans or settlement options
Handle objections calmly and provide basic legal consultation on loan matters
Coordinate with the legal team for case escalation if required
Maintain detailed records of client interactions and follow-ups
Meet weekly and monthly recovery and conversion targets
Build trust and maintain a professional rapport with clients under financial stress
Knowledge of loan processes and basic legal procedures (e.g., loan default, notices, arbitration, NPA handling)
Strong communication and negotiation skills
Languages to be known: Tamil,Telegu,Malyalam,English,Hindi
Ability to stay calm under pressure and handle sensitive conversations
Familiarity with MS Office