Decision in conjunction with others:
Decisions regarding a change in procedures resulting from a guest complaint have to be taken in conjunction with other departments like Housekeeping, F&B etc.
Duties / Expected Results and skills required for the same:
Introducing new corporate clients and soliciting business for room and banquet sales through sales calls and meetings.
Selling skills, thorough knowledge of hotel offerings and rates, knowledge of competitors.
Ability to anticipate client requests or queries.
Assessing the business potential of each company so as to increase business.
Ensuring that a regular corporate clientele is built and managing relations with them.
Rapport building skills, understanding client requirements and procedures, Negotiating skills, ability to take quick decisions regarding discounts or extra services .
Identifying potential markets and segments and their business possibilities.
Knowledge of upcoming businesses and their requirements, knowledge of marketing fundamentals
Ensuring clear and precise communication with clients promptly.
Good verbal and written communication skills, time management skills
Making recommendations to help plan the rate revisions on an annual basis
Knowledge of monthly occupancy breakup,
Forecasting ability, basic market information, Knowledge of profit margins
Creating and analyzing periodic sales reports with regard to revenue and productivity to aid future planning or control measures.
Knowledge of revenue sources such as banquets and ARR , ability to analyze competitor position, knowledge on the status of ongoing negotiations.
Periodically analyzing the competitors services and reviewing market position of the hotel.
Market information
Strategizing to ensure new as well as regular clients patronize the hotel through value adds/offers.
Knowledge of value added services that competitors provide, Strategizing skills and ability to provide discount/service package
Documentation and follow-ups on client accounts regarding rates and services offered.
Knowledge of discounts offered to individual clients, Knowledge of current status of a negotiation with client.
Ensuring that proper account instructions are received and followed up.
Client rapport to be sure that the clients are comfortable with making requests, co-ordination with other departments.
Organizing and co-ordination between F&B, Housekeeping etc during residential conferences and for special contracts.
Basic knowledge of the working of F&B and Housekeeping departments, Knowledge of taxation structures.
Co-ordinate with F&B for large banquet gatherings
Knowledge of banquet capacity and capability, seating arrangement and rates, menu knowledge