Responsibilities and Skills:
Sales and Customer Service:
Telecallers are responsible for selling products or services, answering customer queries, and building relationships.
Communication Skills:
Excellent verbal communication, listening skills, and the ability to adapt to different customer personalities are crucial.
Persuasion and Negotiation:
Telecallers need to be persuasive and able to negotiate effectively to close deals or resolve customer issues.
Problem-solving:
Telecallers should be able to identify and solve customer problems efficiently.
Technical Proficiency:
Familiarity with CRM software and other relevant tools is often required.
Patience and Persistence:
Telecalling can be challenging, so patience and persistence are important for success.