Billing:
1. Generate and issue accurate invoices in a timely manner.
2. Verify billing data and resolve discrepancies with internal teams.
3. Ensure adherence to customer contracts and company policies.
4. Maintaining detailed records of all invoices, and related correspondence. Accurate record-keeping helps in providing a transparent financial trail and aids in audits or any future reference.
5. Collaborating with various departments such as sales, customer support, and finance. By working closely with these teams to ensure that billing information aligns with the services rendered and the agreements made.
Collections:
1. Track and manage outstanding payments to ensure timely recovery.
2. Engage with clients professionally to resolve payment issues.
3. Provide regular updates to the management on collection progress.
4. Interacting with customers via various communication channels such as phone calls, emails, and sometimes in-person visits.
5. Responsible for reconciling customer accounts, which involves comparing the recorded transactions with the payments received. This helps in identifying discrepancies, if any, and ensures accurate tracking of outstanding payments.
Bank Receipt Entries:
1. Record all incoming payments accurately in the system.
2. Perform account reconciliations to ensure all payments are accounted for.
3. Investigate and resolve any discrepancies or payment disputes.
4. Performing reconciliation between payments received and outstanding invoices.
5. Generating regular reports that provide insights into cash application trends, unapplied payments, and potential bottlenecks in the payment process.
Issuance of No Dues Certificate (NDC):
1. Prepare and provide NDCs to clients after confirmation of full payment clearance.
2. Maintain proper documentation and records of NDC issuance.
3. Work closely with internal teams to ensure all criteria for NDC issuance are met.
Deduction Profile –
1. Specific codes or categories assigned to deductions, such as "product damaged/shortage in transit," "pricing discrepancy," or "late delivery."
2. Documentation or proof required from the customer to validate their deduction claim. This could include photographs, signed delivery receipts, (i.e., POD) or other relevant records.
3. Systems and tools for recording, monitoring, and reporting on deduction activities. This can help in identifying trends and areas for improvement.
4. Guidelines for how to communicate with customers about deductions, including the need for clear and effective correspondence.
Reconciliation –
• Reconcile bank accounts on daily
Other –
• Assist with preparation of year-end audit pack & responding to auditor questions and queries;
• Other adhoc requests from Service Delivery, Finance and Sales teams
• Preparation & file of GSTR1
• Reconcile 26 AS report