Languages Required: Proficiency in English, Kannada, and at least one regional language (Tamil, Telugu, or Malayalam)
✅ Key Responsibilities
Manage collections based on client requirements, focusing on challenging accounts (dead pool/LSA).
Collaborate with team members to develop and implement strategic recovery plans.
Address and resolve customer queries to facilitate full payments.
Educate customers about potential credit issues (e.g., CIBIL scores) and legal consequences of non-payment.
Consistently work towards achieving and surpassing monthly collection targets.
Introduce innovative ideas to improve collection efficiency and effectiveness.
🎯 Skills & Requirements
Strong verbal communication and customer interaction abilities.
Basic knowledge of banking and financial services.
Ability to work collaboratively within a team environment.