Job Summary:
We are looking for a dedicated and detail-oriented Billing Executive to join our team at our Jewelry Shop . The ideal candidate will be responsible for managing and processing customer transactions, ensuring accurate billing, and providing excellent customer service. This role requires a strong understanding of the billing process, attention to detail, and the ability to work effectively in a fast-paced retail environment.
Key Responsibilities:
Invoice Generation & Processing:
Prepare and generate invoices for customers based on their purchases.
Ensure that all products, including jewelry, are correctly billed according to weight, design, and other relevant specifications.
Verify the accuracy of the details on invoices (product descriptions, prices, taxes, etc.).
Payment Processing:
Manage payment transactions through cash, credit/debit cards, and other payment methods.
Ensure the accurate recording of payments in the system.
Handle returns and exchanges in compliance with company policies, including adjustments to invoices.
Customer Interaction:
Provide assistance to customers by answering questions related to pricing, products, and invoices.
Address any billing-related issues or discrepancies and resolve them in a timely manner.
Maintain a professional and courteous demeanor while dealing with customers.
Record Keeping:
Maintain accurate and up-to-date records of all billing transactions.
File invoices and receipts appropriately for future reference and audit purposes.
Reconcile billing discrepancies and report any issues to the management team.
Inventory & Stock Coordination:
Assist in ensuring the inventory is accurately updated after each sale.
Communicate with the sales team regarding any stock-related issues affecting billing.
Collaboration:
Work closely with the sales, inventory, and accounting departments to ensure smooth operations.
Provide reports to management regarding billing and revenue information when required.
Requirements:
Proven experience as a billing executive, cashier, or in a similar role (experience in a retail or jewelry setting is a plus).
Strong understanding of billing processes and accounting principles.
Familiarity with billing software or POS (Point of Sale) systems.
Excellent numerical skills and attention to detail.
Ability to handle customer queries and complaints professionally.
Strong organizational and time-management skills.
Ability to multitask and work efficiently in a fast-paced environment.