JD For Assistant Branch Manager
Essential Duties and Responsibilities:
· Responsible for ensuring customer satisfaction (students and parents) & retention
· Ensure proper communication & relationship with all the students and parents for entire course duration.
· Monitoring and ensure proper collection of revenue and reduce branch expenses.
· Ensure compliance with laws & regulations as applicable.
· Handling any kind of Parent enquiry & Student enquiry or complaints
· Should co-ordinate with all departments at branch/region/Corporate office.
· Ensures general cleanliness, appearance and safety of the office premises.
Skill Requirements:
· Ability to supervise staff and manage branch operations. Strong ability to plan and manage multiple projects.
· Ability to effectively manage conflict and competing priorities.
· Ability to work independently; problem-solve, analyze issues and create action plans.
· Decision making skills.
· Strong computer proficiency, including competency with MS Office.
· Enthusiastic, proactive, flexible and constructive approach.
· Ability to work and engage at all levels within the organization.