We are seeking for a Gujarati candidate to join our team for Dairy Craft India Private Limited in Gurgaon at our sector 58 Gurgaon location. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to FMCG industry. The role offers ₹15000 - ₹21000 and a dynamic environment with opportunities for growth.
Key Responsibilities:
Handle customer calls in a professional and efficient manner.
Address customer queries, concerns, and complaints with a problem-solving approach.
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates.
Job Requirements:
The ideal candidate should have 0-2 years of experience in customer service or a tele caller role and should be proficient in Gujarati. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary.