Roles and responsibilities
1)Assisting Customers
2)Loan Processing - involved in the loan application and processing procedure. They assist customers in completing loan application forms, verifying necessary documents, and ensuring compliance with company policies and regulatory requirements.
3)Documentation and Record Keeping:
4)Financial Transactions: Customer service executives in a gold loan company may handle financial transactions related to loan disbursement, repayment, interest calculation, and other financial aspects. They should have a good understanding of the company's financial systems and processes.
5) Explaining Loan Terms and Conditions:interest rates, repayment schedules, penalty charges, and any other relevant information. They should ensure that customers fully understand the loan agreement before proceeding.
6)Relationship Building
7)Knowledge Update: