job description typically involves providing
customer support and handling inquiries across various channels like
phone, email, and chat, often focusing on managing customer journeys
within the company's digital payment and travel services, with roles ranging
from basic customer service representatives to specialized positions like
technical support or collections agents, depending on the specific
department and client needs; essentially, it's a BPO (Business Process
Outsourcing) role centered around delivering excellent customer
experience through efficient query resolution and account management
within the ecosystem
Customer interaction:
Responding to customer queries regarding payments, travel bookings,
account details, and resolving issues through phone calls, emails, and live
chat.
Transaction processing:
Handling payment transactions, verifying details, and ensuring accurate
processing of customer requests.
Account management:
Managing customer accounts, updating information, and assisting with
account related issues.
Sales support:
Promoting additional services or products to customers based on their
needs.
Skills :-
1. Excellent communication skills in English (both verbal and written)
2. Should have a knowledge of Banking Products and Sales Strategies
Strong problem-solving abilities
3.Ability to work under pressure and meet deadlines
4.Familiarity with computer systems and CRM tools