An E-commerce Executive plays a key role in managing and growing online businesses. Their job involves handling various aspects of an e-commerce platform to ensure smooth operations and increased sales.
✔ Uploading and updating product listings on e-commerce platforms like Amazon, Flipkart, and Shopify.
✔ Writing engaging product descriptions and specifications.
✔ Managing inventory and ensuring stock availability.
✔ Handling incoming orders and ensuring timely fulfillment.
✔ Coordinating with suppliers, warehouses, and delivery partners.
✔ Monitoring shipping and delivery status to ensure customer satisfaction.
✔ Managing the company’s website or e-commerce store.
✔ Ensuring a user-friendly interface and smooth navigation.
✔ Updating banners, offers, and new collections regularly.
✔ Running online ads (Google Ads, Facebook, Instagram) to attract customers.
✔ Managing SEO (Search Engine Optimization) for better search rankings.
✔ Planning and executing email marketing campaigns.
✔ Creating discount offers, sales promotions, and coupon codes.
✔ Responding to customer inquiries via email, chat, or phone.
✔ Handling returns, refunds, and complaints professionally.
✔ Gathering customer feedback to improve services.
✔ Monitoring sales reports and analyzing data to improve performance.
✔ Identifying trends and customer preferences.
✔ Implementing strategies to increase revenue and conversions.
✔ Studying competitor pricing, offers, and marketing tactics.
✔ Researching new product ideas and industry trends.
✔ Recommending improvements to stay ahead in the market.
✔ Collaborating with designers, content writers, and developers.
✔ Working with suppliers and logistics partners for smooth operations.
✔ Keeping updated with the latest e-commerce tools and technologies.