ఎంఐఎస్ ఎగ్జిక్యూటివ్

Job Title: MIS Executive – Service Operations

Location: Thane

Department: Service Operations

Experience: Minimum 3 years

Reports To: Service Head / Customer Help Desk Manager

Job Overview:

The MIS Executive – Service Operations is responsible for managing data, generating reports, and providing insights to optimize service performance. The role requires expertise in data analytics, reporting tools, and coordination with service teams to improve operational efficiency.

Key Responsibilities:

1. Data Management & Reporting

• Collect, consolidate, and analyze data related to service operations (installations, technician visits, issue resolution times, customer complaints, etc.).

• Generate daily, weekly, and monthly service performance reports.

• Develop dashboards to monitor key KPIs such as response time, service TAT, first-time fix rate, and customer satisfaction.

• Maintain and update databases related to customer service requests, technician schedules, and parts inventory.

2. Process Automation & System Optimization

• Work on automation of service reports using Excel (advanced functions, macros, Power Query), Power BI, or other reporting tools.

• Identify areas for process improvement and suggest technology-driven solutions.

• Ensure data integrity across all service-related software and platforms.

3. Coordination & Support

• Collaborate with the Customer Help Desk and Service Leads to track pending service cases.

• Provide data-driven insights to help optimize field service efficiency.

• Support the service coordination team with scheduling and allocation of jobs.

• Assist in tracking technician performance and adherence to SLAs.

4. Compliance & Documentation

• Ensure proper documentation of service logs, maintenance records, and customer escalations.

• Maintain accurate records for audits and internal reviews.

• Track and report warranty claims, service contracts, and spare parts usage.

Key Skills & Competencies:

✅ Technical Skills:

• Proficiency in Excel (VLOOKUP, Pivot Tables, Macros, Power Query, etc.)

• Experience with Power BI / SQL / Google Sheets / CRM tools for data visualization desirable.

• Knowledge of Field Service Management (FSM) is a plus.

✅ Analytical & Problem-Solving:

• Strong ability to analyze data and derive meaningful insights.

• Process-oriented with a keen eye for optimization opportunities.

✅ Communication & Coordination:

• Good verbal and written communication skills for internal and external coordination.

• Ability to work collaboratively with service teams, technicians, and management.

✅ Time Management & Accuracy:

• Ability to handle multiple reports and maintain accuracy under tight deadlines.

• Detail-oriented and structured approach to handling service operations data.

Educational & Professional Requirements:

• Bachelor’s degree in Commerce, IT, Business Administration, or a related field.

• Minimum 3 years of experience in MIS reporting, preferably in service operations.

• Experience in HVAC, home appliances, or a service-based industry is an added advantage.

KPIs for Performance Evaluation:

✔ Accuracy and timeliness of service reports
✔ Reduction in manual reporting through automation
✔ Efficiency improvements based on data insights
✔ Technician productivity tracking and reporting effectiveness
✔ Coordination effectiveness with service teams

• It is a Full Time బ్యాక్ ఆఫీస్ / డేటా ఎంట్రీ job for candidates with 2 - 6+ years Experience.

ఎంఐఎస్ ఎగ్జిక్యూటివ్ job గురించి మరింత

1. ఎంఐఎస్ ఎగ్జిక్యూటివ్ jobకు apply చేయడానికి అర్హతా ప్రమాాణాలు ఏమిటి?
   Ans: అభ్యర్థికి గ్రాడ్యుయేట్, అంత కంటే ఎక్కువ మరియు అంతకంటే ఎక్కువ 2 - 6+ years Experience అనుభవంతో ఉండాలి
2. ఈ Job రోల్ కోసం నేను ఎంత జీతం ఆశించగలను?
   Ans: మీ ఇంటర్వ్యూపై ఆధారపడి శాలరీ ₹30000 - ₹40000 నెలకుని మీరు ఆశించవచ్చు. ఇది ముంబైలో Full Time Job.
3. ఎంఐఎస్ ఎగ్జిక్యూటివ్ job కొరకు ఎన్ని పనిదినాలు ఉన్నాయి?
   Ans: ఈ ఎంఐఎస్ ఎగ్జిక్యూటివ్ jobకు 6 working days ఉంటాయి.
4. ఈ ఎంఐఎస్ ఎగ్జిక్యూటివ్ jobకు apply చేసేటప్పుడు లేదా చేరేటప్పుడు ఏవైనా ఛార్జీలు ఉన్నాయా?
   Ans: లేదు, ఈ ఎంఐఎస్ ఎగ్జిక్యూటివ్ jobకు కంపెనీలో ఉదాహరణకు, CIRCOLIFEలో పనిచేసేటప్పుడు ఎలాంటి ఫీజులు వర్తించవు.
5. ఇది ఇంటి నుండి పని చేసే పనినా?
   Ans: లేదు, ఇది ఇంటి వద్ద నుంచి Job కాదు మరియు ఆన్‌లైన్‌లో చేయలేం.
6. ఈ ఎంఐఎస్ ఎగ్జిక్యూటివ్ రోల్ కు ఎన్ని ఓపెనింగ్‌లు ఉన్నాయి?
   Ans: CIRCOLIFE వద్ద 1 ఎంఐఎస్ ఎగ్జిక్యూటివ్ ఇమ్మీడియెట్ ఓపెనింగ్ ఉంది
7. ఈ Jobకు ఎవరు apply చేసుకోవచ్చు?
   Ans: ఈ బ్యాక్ ఆఫీస్ / డేటా ఎంట్రీ jobకి పురుష, మహిళా అభ్యర్థులు apply చేసుకోవచ్చు.
8. ఈ ఎంఐఎస్ ఎగ్జిక్యూటివ్ Job టైమింగ్స్ ఏమిటి?
   Ans: ఈ ఎంఐఎస్ ఎగ్జిక్యూటివ్ jobకు 09:30 AM - 06:30 PM టైమింగ్ ఉంటుంది.