Position: Client Relationship Manager
Location: Goregaon East
Compensation: 1.80LPA To 2.16LPA
Contact Number: 9372437985
Female candidates apply for this position only.
Email ID: jyotiyadavvflex@gmail.com
Objective:
The primary objective of the Client Relationship Manager is to build and maintain strong, long-lasting client relationships.
Responsibilities:
- Proactively engage with clients to understand their needs and objectives.
- Serve as the main point of contact for clients, addressing inquiries and concerns promptly and professionally.
- Develop and implement strategies to enhance client satisfaction and loyalty.
- Collaborate with internal teams to ensure timely and successful delivery of products or services.
- Identify opportunities for upselling or cross-selling additional products or services.
- Conduct regular check-ins to assess client satisfaction and gather feedback.
- Resolve issues and conflicts to maintain positive client relationships.
Communication:
- Communicate clearly and effectively with clients through various channels.
- Prepare and present reports on client account status professionally and concisely.
Client Acquisition:
- Identify and pursue opportunities to expand the client base.
- Collaborate with the sales team to generate new business.
Requirements:
- Proven experience as a Client Relationship Manager or similar role.
- Strong communication and interpersonal skills.
- Ability to build and maintain client relationships.
- Excellent problem-solving and negotiation abilities.
- In-depth knowledge of the industry and market trends.
Qualifications:
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Relevant certifications or additional training is a plus.
Metrics and Targets:
- Meet or exceed client retention and satisfaction goals.
- Achieve upselling and cross-selling targets.
- Maintain accurate records of client interactions and transactions.