Job Title: Customer Care Executive (BPO - Voice Process)
Location: Noida
Experience: 0-1 year (Freshers Welcome)
Salary: ₹13,000 - ₹15,000 (In-hand)
Employment Type: Full-time
Interview Mode: Face-to-Face (F2F)
Joining: Immediate
Job Description:
We are looking for enthusiastic and customer-focused individuals to join our BPO - Voice Process team. As a Customer Care Executive, you will be responsible for handling inbound and outbound calls, resolving customer queries, and ensuring a high level of customer satisfaction.
Key Responsibilities:
• Handle customer inquiries via phone in a professional manner.
• Resolve queries, provide solutions, and guide customers effectively.
• Maintain customer records and update the database with accurate information.
• Follow company protocols and ensure adherence to quality standards.
• Work collaboratively with team members to improve customer service experience.
Requirements:
• Education: Any Graduate
• Experience: 0-1 year (Freshers are welcome)
• Languages: English preferred; Hindi speakers also considered
• Strong communication and problem-solving skills
• Customer-focused mindset with a positive attitude
• Ability to work in a fast-paced environment
Perks & Benefits:
• Competitive in-hand salary
• Growth opportunities within the organization
• Training and development support
• Friendly and professional work environment