Key Responsibilities of a Customer Support Executive:
Providing Customer Support: Answering customer inquiries via phone, email, chat, or other channels.
Problem Solving: Identifying, investigating, and resolving customer issues and complaints.
Building Relationships: Establishing and maintaining positive relationships with customers.
Product Knowledge: Possessing a strong understanding of the company's products and services.
Team Management: (In some roles) Hiring, training, and supervising customer service representatives.
Customer Satisfaction: Ensuring customers are satisfied with their experience and resolving issues promptly and effectively.
Documentation: Maintaining accurate records of customer interactions and issues.
Feedback: Collecting and analyzing customer feedback to identify areas for improvement.
Escalation: Knowing when and how to escalate issues to the appropriate level.
Communication: Communicating effectively with customers and internal teams.