కస్టమర్ కేర్ ఎగ్జిక్యూటివ్

Industry Type:

అన్ని విద్యాస్థాయిలు

All genders

6 days working | Rotational Shift

We are seeking a motivated and professional Customer Care Executive to join our team for Credent Cold Chain Logistics Private Limited in Mumbai at our Kurla (west) location. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to healthcare. The role offers ₹13000 - ₹15000 and a dynamic environment with opportunities for growth. Key Responsibilities: Handle customer calls in a professional and efficient manner.Address customer queries, concerns, and complaints with a problem-solving approach.Maintain accurate records of customer interactions and follow-ups.Provide timely and relevant information to customers to resolve their issues.Work collaboratively with other teams to escalate and resolve complex issues.Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates. Job Requirements: The ideal candidate should have 0.5-2 years of experience in customer service or a telecaller role and should be proficient in any language. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. This position requires Below 10th, and the candidate should be willing to work 6 days working during the Rotational shift.