We are looking for an enthusiastic and dedicated Customer Care Executive to become a valuable part of our team for Excell Autovista Pvt Ltd (Nexa Maruti Suzuki) based in Pune, located at Baner. The role offers Customer Care Executive and involves managing customer calls, delivering outstanding customer service related to Service Department. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints, and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction, and resolution rates.