కస్టమర్ కేర్ ఎగ్జిక్యూటివ్

ABOUT THE COMPANY 

IFANOW is a fast-growing Fin-tech company making its mark in the wealth management industry. We believe for far too long, investors and advisors have had to struggle with navigating through the complexities, procedures, and worries that personal finance brings with it. This is where we come in with the vision to turn finance into something it’s never been before. Fulfilling, Rewarding, and even enjoyable. With our best-in-class practice management platform, we are revolutionizing Financial Advisory with a razor-sharp focus on enhancing investor engagement. Together with state-of-the-art technology and Financial experts, we are on our way to making worry-free finance a reality. 

EXPERIENCE:  1-2 Years 

JOB OVERVIEW:   As a Relationship Manager at IFANOW, you will be the key liaison between our organization and our valued clients. Your primary role is to ensure that clients receive prompt and effective support while fostering strong, long-term relationships. 

ROLES AND RESPONSIBILITIES 

1. Client Management & Support

• Serve as the primary point of contact for a designated set of clients.

• Handle day-to-day queries via phone, chat, and email, ensuring timely and effective resolutions.

• Maintain comprehensive records of client interactions and support tickets.

2. Ticket Management & Coordination

• Assess client issues and determine appropriate actions.

• Assign support tickets to the relevant internal teams based on the nature of the query.

• Monitor ticket progress and follow up to ensure timely resolution and client satisfaction.

• Escalate issues to senior management or technical teams when necessary.

3. Customer Relationship Building

• Develop and nurture strong relationships with clients by understanding their business needs and providing tailored support.

• Actively engage with clients to gather feedback and identify opportunities for service improvements.

• Provide insights to internal teams regarding recurring client issues and potential areas for process optimization.

• Organize regular check-ins and follow-up calls to ensure clients feel valued and supported.

KEY SKILLS & QUALIFICATION 

1. Graduate/Post Graduate in Commerce/Finance/Banking Domain 

2. Good written and verbal communication skills

3. Good team player

4. Excellent interpersonal skills

5. Good analytical skills

6. Working knowledge of Mutual Funds would be highly preferred

7. Working knowledge of advanced Microsoft Excel would be preferred

8. Self-organized and quick problem-solver

9. Good listener and empathetic

Why work with IFANOW: 

Working at IFANOW will not be like any other job that you've had before. Cast off the idea of a monotonous 9-6 lifestyle and that feeling that you are a disposable employee.

If you like challenging work then working at IFANOW will hardly feel like work at all. The environment here is highly collaborative and casual. You will work at your own pace but you will soon learn how quick your pace must be!

At IFANOW, it's important for each team member to be a good cultural fit. We are looking for team members with the whole package: personality and skills. Success depends on much more than just good grades so we are looking for team members who can take us by storm!

కస్టమర్ కేర్ ఎగ్జిక్యూటివ్ job గురించి మరింత

1. కస్టమర్ కేర్ ఎగ్జిక్యూటివ్ jobకు apply చేయడానికి అర్హతా ప్రమాాణాలు ఏమిటి?
   Ans: అభ్యర్థికి గ్రాడ్యుయేట్, అంత కంటే ఎక్కువ మరియు అంతకంటే ఎక్కువ 1 - 2 years of experience అనుభవంతో ఉండాలి
2. ఈ Job రోల్ కోసం నేను ఎంత జీతం ఆశించగలను?
   Ans: మీ ఇంటర్వ్యూపై ఆధారపడి శాలరీ ₹18000 - ₹27000 నెలకు + ఇన్సెంటివ్‌లుని మీరు ఆశించవచ్చు. ఇది ముంబైలో Full Time Job.
3. కస్టమర్ కేర్ ఎగ్జిక్యూటివ్ job కొరకు ఎన్ని పనిదినాలు ఉన్నాయి?
   Ans: ఈ కస్టమర్ కేర్ ఎగ్జిక్యూటివ్ jobకు 6 working days ఉంటాయి.
4. ఈ కస్టమర్ కేర్ ఎగ్జిక్యూటివ్ jobకు apply చేసేటప్పుడు లేదా చేరేటప్పుడు ఏవైనా ఛార్జీలు ఉన్నాయా?
   Ans: లేదు, ఈ కస్టమర్ కేర్ ఎగ్జిక్యూటివ్ jobకు కంపెనీలో ఉదాహరణకు, FUTUREWISE TECHNOLOGIES PRIVATE LIMITEDలో పనిచేసేటప్పుడు ఎలాంటి ఫీజులు వర్తించవు.
5. ఇది ఇంటి నుండి పని చేసే పనినా?
   Ans: లేదు, ఇది ఇంటి వద్ద నుంచి Job కాదు మరియు ఆన్‌లైన్‌లో చేయలేం.
6. ఈ కస్టమర్ కేర్ ఎగ్జిక్యూటివ్ రోల్ కు ఎన్ని ఓపెనింగ్‌లు ఉన్నాయి?
   Ans: FUTUREWISE TECHNOLOGIES PRIVATE LIMITED వద్ద 6 కస్టమర్ కేర్ ఎగ్జిక్యూటివ్ ఇమ్మీడియెట్ ఓపెనింగ్ ఉంది
7. ఈ Jobకు ఎవరు apply చేసుకోవచ్చు?
   Ans: ఈ కస్టమర్ మద్దతు / టెలికాలర్ jobకి పురుష, మహిళా అభ్యర్థులు apply చేసుకోవచ్చు.
8. ఈ కస్టమర్ కేర్ ఎగ్జిక్యూటివ్ Job టైమింగ్స్ ఏమిటి?
   Ans: ఈ కస్టమర్ కేర్ ఎగ్జిక్యూటివ్ job Day Shift కలిగి ఉంది.