కస్టమర్ కేర్ ఎగ్జిక్యూటివ్

గ్రాడ్యుయేట్, అంత కంటే ఎక్కువ

All genders

6 days working | Day Shift

Job Benefits: Meal, Insurance, PF, Medical Benefits

PAN Card, Aadhar Card, Bank Account

We are looking for an enthusiastic and dedicated [COLLECTION PROCESS] to become a valuable part of our team for [IDBI INTECH] based in NAVI MUMBAI], located at [CBD BELAPUR]. The role offers [15000 CTC] and involves managing customer calls, delivering outstanding customer service related to [BANKING]. Join us for a great work environment with various opportunities for career growth.Key Responsibilities:Manage incoming and outgoing calls in a professional manner.Respond to customer inquiries, complaints, and concerns with a problem-solving mindset.Log customer interactions and track follow-ups.Offer timely and relevant solutions to resolve customer issues.Collaborate with team members to escalate and address more complex concerns.Meet key performance metrics including call handling time, customer satisfaction, and resolution rates.Job Requirements:We are seeking candidates with [FRESHER•] years of experience in customer service or telecalling, who are proficient in The role involves resolving customer complaints, providing the right information, and escalating complex problems to the relevant department when needed. A [••GRADUATE•] is required, and candidates must be open to working [6 working days•] during the [for Boys - rotational/ Girls - general ] shift.