Respond promptly to customer inquiries via phone, email, or live chat.
Resolve customer complaints effectively and efficiently while maintaining a high level of professionalism.
Provide accurate, valid, and complete information by using the right methods/tools.
Maintain detailed records of customer interactions, transactions, comments, and complaints.
Follow communication procedures, guidelines, and policies.
Coordinate with internal teams (sales, technical support, logistics, etc.) to ensure smooth service delivery.
Escalate unresolved issues to the appropriate departments or senior management as needed.
Contribute to customer satisfaction and retention by ensuring positive interactions.