కస్టమర్ కేర్ ఎగ్జిక్యూటివ్

Industry Type:

12వ తరగతి పాస్, అంతకంటే ఎక్కువ

All genders

6 days working | Day Shift

We are seeking a motivated and professional Customer Care Executive to join our team for Qconnect in Mumbai at our Kasarvadavali location. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Banking. The role offers ₹15000 - ₹22000 and a dynamic environment with opportunities for growth. Key Responsibilities:Handle customer calls in a professional and efficient manner.Address customer queries, concerns, and complaints with a problem-solving approach.Maintain accurate records of customer interactions and follow-ups.Provide timely and relevant information to customers to resolve their issues.Work collaboratively with other teams to escalate and resolve complex issues.Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates.Job Requirements:The ideal candidate should have 0-3 years of experience in customer service or a telecaller role and should be proficient in any language. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. This position requires 12th Pass, and the candidate should be willing to work 6 days working during the Day shift.