కస్టమర్ కేర్ రిప్రజెంటేటివ్

ey B2B Customer Service Responsibilities:

• Relationship Management:

  Building and maintaining strong relationships with clients through regular communication, proactive issue resolution, and understanding their business needs. 

• Issue Resolution:

  Promptly addressing and resolving customer issues, questions, and concerns to ensure client satisfaction and maintain their business. 

• Technical Support:

  Providing technical assistance and support to help clients effectively use and implement the company's products or services. 

• Product Training:

  Offering training and guidance to help clients understand how to best utilize the company's offerings. 

• Feedback Collection and Analysis:

  Gathering and analyzing customer feedback to identify areas for improvement in products, services, and customer service processes. 

• Account Management:

  Managing client accounts, ensuring compliance with service agreements, and identifying upselling and cross-selling opportunities. 

• Communication:

  Maintaining clear and consistent communication with clients, both internally and externally. 

• Problem-solving:

  Using strong problem-solving skills to address complex client issues and find effective solutions. 

• Collaboration:

  Working with internal teams to ensure client needs are met and that issues are resolved efficiently. 

• Adherence to Standards:

  Ensuring all B2B interactions adhere to regulatory and compliance standards, such as handling documentation and customs processes. 

• It is a Full Time కస్టమర్ మద్దతు / టెలికాలర్ job for candidates with 1 - 2 years of experience.