Sales Support:
∙Customer Onboarding: Assist new clients with the digital onboarding process, providing
them with necessary resources, training, and a seamless transition to using digital solutions.
∙Product & Service Guidance: Offer technical and operational support to clients, ensuring
they understand how to fully utilize digital products or services to maximize business value.
∙Troubleshooting & Issue Resolution: Act as the primary point of contact for any technical
issues or questions, providing timely solutions and maintaining high levels of customer
satisfaction.
∙Ongoing Account Support: Provide proactive and reactive support to existing clients,
identifying opportunities to upsell or cross-sell digital products/services based on evolving
needs.
∙Training & Education: Conduct regular webinars, tutorials, or one-on-one sessions to
educate clients on new product features, best practices, and industry trends.
Collaboration & Reporting:
∙Collaboration with Sales & Marketing: Work closely with the sales and marketing teams
to ensure alignment of digital sales strategies, marketing materials, and customer campaigns.
∙Sales Analytics & Reporting: Analyze digital sales performance, customer behavior, and
market trends to identify opportunities for growth and report key metrics to management.
∙Feedback Loop: Share customer feedback and insights with the product and development
teams to enhance digital offerings based on client needs and preferences.