Handle inquiries and complaints: Answer customer questions, address concerns, and resolve issues efficiently.
Process orders and transactions: Receive, process, and manage orders, including cancellations, returns, and exchanges.
Provide product/service information: Offer accurate and helpful information about products, services, policies, and procedures.
Maintain customer records: Keep track of customer interactions, preferences, and purchase history.
Ensure customer satisfaction: Strive to resolve issues quickly and effectively, and maintain a positive and professional demeanor.