Answering Inquiries: Responding to customer questions about products, services, or company policies.
Problem Resolution: Addressing and resolving customer complaints, issues, and concerns promptly and effectively.
Support and Assistance: Providing guidance and support with product usage, technical troubleshooting, and other customer needs.
Order Management: Processing orders, cancellations, returns, and other related transactions.
Documentation: Maintaining accurate records of customer interactions and transactions.
Collaboration: Working with other departments to ensure a positive customer experience.