కస్టమర్ రిలేషన్షిప్ అసోసియేట్

Industry Type: B2B Sales

Languages: ,

గ్రాడ్యుయేట్, అంత కంటే ఎక్కువ

Males Only

6 days working | Day Shift

PAN Card, Aadhar Card, 2-Wheeler Driving Licence, Bank Account

We are looking for an enthusiastic and dedicated Customer Relationship Associate to become a valuable part of our team for Shopaholics based in Mumbai, located at Thane West. The role offers ₹15000 - ₹17000 and involves managing customer calls, delivering outstanding customer service related to B2B Sales. Join us for a great work environment with various opportunities for career growth. Key Responsibilities: Manage incoming and outgoing calls in a professional manner.Respond to customer inquiries, complaints, and concerns with a problem-solving mindset. Log customer interactions and track follow-ups. Offer timely and relevant solutions to resolve customer issues. Collaborate with team members to escalate and address more complex concerns. Meet key performance metrics including call handling time, customer satisfaction, and resolution rates. Job Requirements: We are seeking candidates with fresher years of experience in customer service or telecalling, who are proficient in Hindi, Marathi. The role involves resolving customer complaints, providing the right information, and escalating complex problems to the relevant department when needed. A Graduate is required, and candidates must be open to working 6 days working during the Day shift.